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Right of Withdrawal

  1. In compliance with the art. 52 of the Consumer Code, the Customer has right to withdraw from the contract concluded with the Seller, without none penalty and without specifying the reason, within 14 (fourteen) days starting:
    1. for Products (goods) purchased on the Site, from the day of receipt by the Customer;
    2. for services (for example: Discount Coupon Codes), from the day from the conclusion of the contract, i.e. from sending the order of Customer to the Seller's systems and consequent digital delivery of the service.

    2. The right of withdrawal is correctly exercised within the period withdrawal referred to in article 52, paragraph 2, and in article 53 of the Code of Consumption if the communication relating to the exercise of the right of withdrawal is sent by Customer before the withdrawal period has expired.

  2. Pursuant to art. 54 of the Consumer Code, the Customer can withdraw from the contract concluded with the Seller using, at its choice, one of the following methods:
    1. follow the instructions on the page How to make a return request , in which it distinguishes between order carried out as a registered User (provided with an account) e order carried out as a guest User (without an account);
    2. send to the Seller, by post or e-mail, to the addresses of which above, an explicit declaration of exercise of the right Of withdrawal from the contract, possibly adopting the sample module referred to in the Annex 1, lit. B of Code of Consumption.

    3. Upon receipt of the declaration of withdrawal, the Seller communicates without delay to the Customer, by e-mail, a confirmation of receipt of the withdrawal exercised, which will follow, following the investigations, another email of acceptance or refusal of the withdrawal, depending on the occurrence or missed compliance with the terms and conditions for exercising this right under indicated.

  3. Pursuant to art. 57 of the Consumer Code, once exercised the withdrawal from the contract, the Customer is required to return i Products, sending them to the Seller (to Rocalè S.r.l. unipersonale, Rocalè S.r.l. unipersonale, Via Benedetto Croce, 9, 20090 Cesano Boscone (MI) – Italy) or delivering them to a physical store strictly indicated from the Seller, without undue delay and in any case within 14 (fourteen) days from the date on which he communicated to the Seller his decision of withdraw from the contract. The deadline is met if the Client sends back the Products before the expiry of the period of 14 (fourteen) days. The costs of returning the Products to the Seller are totally a charged to the Customer, as is the responsibility of the latter liability in case of loss or damage of Products during transport, which is due to negligent choice of the courier in charge of the shipment and/or methods of shipping. It is therefore suggested to appoint couriers particularly reliable and use shipping methods with tracking.
  4. In addition to the terms and methods described in the previous points 10.1, 10.2 and 10.3, the right of withdrawal is understood correctly exercised if the following are also fully complied with conditions: 
    1. the Products must not have been used, worn, washed; 
    2. the Products are delivered to the Customer with a tag identifier and disposable: it must still be present, well stored and, in the case of disposable seals, attached in the original position;
    3. the Products must be returned in their packaging original, if it is disposable it must not have been opened and must to be still tightly sealed;
    4. the Products must still have all the labels, packs and original accessories (dust bags, hangers, garment covers, etc.) received together with the order;
    5. swimwear and underwear (bikinis, briefs, boxers, etc.) can be tried on by the customer on his own underwear personal, but they cannot show signs of use, nor can the relative transparent hygienic protection label;
    6. the Products must not be damaged;
    7. the Products must be delivered to the appointed courier from the shipping, or delivered directly to a store physicist indicated by the Seller, within 14 (fourteen) days starting from the communication to the Seller of withdrawal from the contract;
    8. in the case of Products shipped from outside a country of the Union European import duties and taxes in Italy they should be paid in advance by the Client.
  5. Pursuant to art. 59 of the Consumer Code, the right to withdrawal is also excluded in the event that the Customer has purchased Products made to measure or personalized, or Products sealed that they are not suitable for return for hygiene or safety reasons protection of health and which have been opened after delivery.
  6. If, upon adequate verification by the Seller, the right to withdrawal is been exercised following the methods and terms above indicated, the Seller sends to the Customer, by e-mail, the acceptance of withdrawal and of the returned Products and, subsequently, a repay the price possibly already paid, with the exclusion of possible import taxes, customs duties and any other amounts not included in the sale price, in the shortest possible time and, in each case, I enter 14 (fourteen) days from the date on which the Seller came to knowledge of exercising the right of withdrawal, unless the Seller has not yet received the Products from Customer or until the latter has demonstrated that he has returned the Products, depending on which situation occurs first.
  7. It should be noted that, in case of return of the Product by delivery at a physical store indicated by the Seller, receipt of the Product by the staff does not constitute acceptance of the withdrawal exercised, nor, therefore, any refund will be made in such headquarters and occasion. The verification of the correctness of the exercise of such right is carried out later, and by different personnel specialist, with respect to the eventual receipt of the Product at physical store.
  8. In the event of a refund, the Customer can choose between two different ones mode, to be communicated to the Seller in response to his e-mail acceptance of the withdrawal exercised:
    1. Voucher: a discount code will be sent to the customer corresponding to price of the returned Products, net of any taxes Of import, customs duties and any other amount not included In the selling price. This Voucher can be used within 90 (ninety) days from the time of issue in a single solution for an order that has a value equal to or greater than reimbursement;
    2. payment refund: for orders paid with PayPal, Amazon Pay, Apple Pay, Klarna or Credit Card, the refund, net of any taxes Of import, customs duties and any other amount not included In the sale price, takes place on the account/credit card from which has the payment originated, according to the timing on which the Salesperson it has no control power, since it is procedures of exclusive jurisdiction of PayPal, Amazon Pay, Apple Pay, Klarna or the institute banking credit card issuer. In the case of payment with wire transfer bank, SOFORT Banking or iDEAL, the amount will be returned to the current account original, times may vary based on at the institute bank and it may also take 5-6 days working from the act of the reimbursement payment arrangement so that the amount is credited to the Customer's current account. In case of payment by cash on delivery, the refund will be made to half bank transfer: to this end, the Customer must provide a valid IBAN corresponding to a valid bank account in itself registered, in addition to the indication of the order number. In any case, the sum corresponding to the amounts will be withheld from the refund bank fees incurred by the Seller for the carrying out of wire transfer.
  9. If the Customer does not comply with the terms and conditions for the exercise of the right of withdrawal referred to in points 10.2, 10.3 and 10.4, not will have right to reimbursement of sums already paid to the Seller, the Which will communicate the non-acceptance of the return via e-mail; in such case, within 14 (fourteen) days of receipt of the e-mail of Salesperson, the Customer can request to receive again, at his own expenses, i Products in the state in which they were returned to the Seller. In case of refusal by the Customer, the Seller may withhold i Products, beyond at the price already paid for their purchase.
  10. In any case, the Seller cannot be held responsible for:
    1. any delays in the refund attributable to the Customer (where not had communicated preferences for reimbursement and/or had communicated incorrect coordinates), banking institutions, payment circuits and/or third parties;
    2. Products returned by mistake, or damaged or not returned for responsibility of the shipper or attributable to third parties.
  11. With the exercise of the right of withdrawal, the Customer has no right to any change (size, colour, article, etc.) of Products.